Expert Service & Support

Like you've never seen before

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WE’LL ALWAYS BE HERE WHEN YOU NEED US MOST.

We make IT support in the cloud a totally human experience, not a virtual one

support

24/7/365 support.

Undoubtedly one of Cloud Region’s biggest strengths are our people. We have leading technical specialists in every area of ICT as part of our team.

The Cloud Region Technical Support Desk is open 24 hours a day, 7 days a week, 365 days a year. We have customers throughout Australasia and it is our duty to ensure high availability of access and service to all of our users, all of the time.

We’ll make sure you’ll never play another (losing) game of support ping pong again. At Cloud Region, your problems are our problems. If an issue is outside of our control, we’ll deal with your technical vendors on your behalf.

On-call computer support companies increase their profit when your network breaks. Our business model, based on a monthly fee, ensures that we work extra hard at maintaining your systems and preventing issues before they occur.

Dedicated technical director.

As well as unlimited access to our support help desk, you will be assigned a Technical Director who will be at your disposal at all times. Your director will assist you with issues that fall outside the scope of support such as strategic planning, equipment purchases and special projects.

 

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